Return & Refund Policy
At Wilowen, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.
To be eligible for a return, the item must:
- Be in unused and original condition
- Be in its original packaging
- Include all accessories and components
Proof of purchase or order number is required.
How to Request a Return
To start a return, please contact us at:
Our support team will review your request and provide return instructions.
Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
Refund Process
Once we receive and inspect your returned item, we will notify you of the refund status.
If approved, your refund will be issued to your original payment method within 5–10 business days.
Please note that your bank or payment provider may require additional time to process the refund.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the product and packaging.
We will review the issue and provide a replacement or refund if applicable.
Order Cancellation
Orders can be canceled within 12 hours of purchase.
After this time, the order may already be processed or shipped and cannot be canceled.
Non-Returnable Items
The following items cannot be returned:
- Items that have been used or damaged by the customer
- Items returned without authorization
- Items returned after the 30-day return period
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Shipping fees are non-refundable.
Chargeback Prevention Policy
Before initiating a chargeback with your bank or payment provider, please contact our support team.
Most issues can be resolved quickly through our customer support team.
Filing a chargeback without first contacting us may delay the resolution process.
Contact Information
If you have any questions about returns or refunds, please contact us:
Email: support@wilowen.com